Developing a Hybrid Work from Home Policy – what we have learnt since 2020

When the COVID pandemic hit Australian shores, companies across the nation found themselves needing to exit the offices that had housed their teams, driven their culture, and influenced how work happened….

Understanding the vital role of level 1 support desk technicians

There are a lot of common complaints about calling up an IT support desk and having to talk to the level 1 support technician – they don’t know how to fix the issue, they ask too many questions, they are…

Top 10 benefits of managed IT

As part of a multibillion dollar industry, a lot of companies worldwide find managed IT services & IT support as the key solution to improve their IT departments without having to go through the necessary steps to set up an…