Office Phone Systems
VOIP Systems
Whilst communication has moved further and further into the written word, there is still a lot to be said for picking up the phone and talking to someone, particularly in business.
With the removal of the copper network as the NBN has been rolled out, voice communication has been shifted to digital through VOIP systems that work through VPBX.
Envisage has selected the 3CX system as our preferred VOIP system. This decision was made to ensure we had the best level of flexibility in the system to design the right solution for each client.
By having an open platform, we can allow you to:
- Choose and control your own phone numbers.
- Choose your own SIP Trunk and save.
- Choose your own cloud provider.
- Choose your own hardware.
- Choose on-premise or cloud options.
What’s more, we have found it to be unbeatable on price when compared to similarly feature rich and mature systems.
Getting the basics right first
There are unique opportunities that VOIP brings to how you communicate with customers, however there is still a baseline that is often forgotten – whether you easily and reliably hold a conversation with someone else on a call. Achieving a clear and high-quality call can be impacted by other elements in your environment including:
Unlocking the potential of VOIP
When your call is digitised a world of opportunity opens up to support a more effective design for your operations and improved experience for your customer. We can implement features previously reserved for the expensive full contact centre systems using an easy-to-understand interface that puts you in control.
- Be in the office, no matter where you are
- Through the mobile apps and the softphone on a laptop you can answer your landline number from anywhere you choose.
- Design the right call flow
- Ensure calls get answered by the most relevant person each time by designing how calls are routed in your organisation.
- Know your customer right from “Hello”
- By integrating with your CRM we can deliver a screen pop experience for your team, that means they have all the information on hand without having to ask the customer questions they should already know.
We make switching Easy!
Changing IT companies or systems can be a hassle. We’ll support you through the process, liaising with your existing IT partner and helping you source everything we need to hit the ground running.
