Managed Services is the blend of proactive monitoring and maintenance alongside readily available and reactive support for your technology environment.
Designed around people
Your business is built on ensuring the right people have the right tools to deliver on your value proposition for your customers.
Our managed services are designed to support the individuals in your business to help them focus on their roles. We take the time to understand each user profile, the role they are carrying out, and the applications they use every day. Based on this understanding we design a smooth and stress-free IT support solution that is right for your needs. This means:
- Increased productivity
- Peace of mind
- Faster and cost-effective resolutions
- Reduced time spent on maintenance
- Predictable and lower costs
Setting the foundation
The quality of support you receive is directly related to the amount of work we put in when we start working together to understand your business, its people, and the technology you use.
When you engage a new organisation to provide support to you, there is a moment of truth that occurs when you make that first call to resolve an issue you are facing. At that point you find out what you have really bought and how effective the team will be at supporting you.
Envisage has worked hard to improve our onboarding process to fully detail the items we need to understand, how we need to get the information from clients, and how we ensure our can access it when they need it. This work ensures that any member of our team can provide support immediately and you will not be tied to a single expert on your environment.
An open and transparent approach
Our approach to Managed Services combines both extensive monitoring and reporting with regular engagement.
We provide monthly reporting along with regular meetings to ensure your technology is helping your business to function at its best and to discuss any issues.
We make switching Easy!
Changing IT companies or systems can be a hassle. We’ll support you through the process, liaising with your existing IT partner and helping you source everything we need to hit the ground running.