Medical Sector
Medical Sector IT Support
Since 2014, we have delivered IT support for the medical sector, helping busy practices keep their systems reliable, secure, and ready when they need them. From patient appointments and clinical notes to billing, referrals, and communication, almost every part of a medical practice depends on technology working properly in the background.
Practice management software is one of the biggest technology decisions for any healthcare provider, as it holds clinical notes, GP referrals, pathology results, and radiology images. Around that sits a wider IT environment of connectivity, hardware, security, backups, and communication systems that all need to work together, and managing that complexity is what separates good medical-sector IT support from the rest.
Supporting healthcare providers to protect patient data since 2014
Medical systems need to be secure, reliable, and available whenever staff need them. They hold sensitive medical data that can be valuable to cybercriminals, and any loss of access can interrupt patient care. In a clinical setting, downtime is never just an inconvenience, as a practice that cannot reach its records cannot safely and efficiently see patients.
Because many medical applications have had longer development cycles, cloud adoption in the sector has been more gradual. We support both established on-premise systems and newer cloud platforms, building secure environments that protect medical data while helping practices move forward at a pace that suits them.
Find out more about our capability in the medical sector.
Medical practice management software, tailored to the healthcare industry
Even if your practice decides to go with a cloud application like Clinic to Cloud or Gentu, Envisage is ready to ensure that your integrations, connectivity, network, phones, and hardware are set up correctly and that your team is supported throughout their day.
Managed IT services and support
One team that takes ownership of your systems, with a single point of contact who knows your practice rather than a queue of strangers.
System monitoring and problem resolution
24/7 remote monitoring with onsite and remote diagnosis, catching faults and security warnings before they reach your patients.
Data security
Advanced security tools, including firewall protection, anti-virus and anti-spam management, and staff awareness training, wrapped around your patient data and your people.
Cloud services and data backup
Applications that stay available and records that stay recoverable, so a bad day stays a small one.
Network management
Reliable, secure connectivity between your devices, software, phones, and the outside world.
Business continuity and disaster recovery
A clear plan for how your critical systems keep running, and how quickly you recover, if the worst happens.
Healthcare software and practice management support
The platforms your clinical and reception teams live in, installed, integrated, updated, and supported by people who know them.
Microsoft 365 and cloud collaboration
Secure email, document storage, and communication that meet the security expectations of a healthcare setting.
Contact us today to receive an audit and consultation concerning your medical IT environment. We will examine whether your systems and applications are reliable, secure, and properly aligned with your practice.
Create an intelligent cloud-based environment for your healthcare practice
The choice for medical practices is whether to invest in on-Premises hardware to host applications or partner with a cloud hosting provider. Envisage can support practices that take either road.
However, we have built our reputation in this sector on being one of the first to create a cloud environment capable of reliably giving medical professionals access to the mobility, scalability, and reliability that other businesses were already enjoying, and then packaging it up into a simple monthly cost per user under our Securemed product.
We have experience in setting up environments for all the major, and some of the not so major practice management software; Genie Solutions, Best Practice, Shexie, Totalcare, Exact, VIP.Net, and STATHealth.
The right technology to support revenue cycle management
In the healthcare sector, revenue cycle management is essential to ensure financial stability and optimise the cash flow in your organisation. That’s why it’s so important to have the right technology in place to support your revenue cycle management. Our team has the tools and the expertise to streamline your revenue cycle processes, increase efficiencies, and reduce costs in your practice.
We’ll work with you to assess your specific needs, implement customised solutions, and help you create modern processes that make the most of your technology.
The common IT challenges we help solve
Most medical providers we talk to are wrestling with the same handful of problems, and nearly all of them come back to one tension: patient information has to be both tightly protected and instantly available.
Protecting sensitive patient information
A single exposed record carries real consequences for a patient, and real legal and reputational consequences for the practice.
Cybersecurity threats and ransomware
Healthcare is targeted precisely because patient records are valuable, and the pressure to restore access quickly is so high.
System downtime affecting patient care
A clinical day grinds to a halt the moment records, bookings, or billing become unreachable.
Secure remote access for staff
A permanent expectation now, and one that has to be delivered without opening new doors for attackers.
Compliance and data protection obligations
A constant weight on practice owners who know what is required but lack the time or in-house expertise to keep on top of it.
Reliable communication systems
Patients, referrers, pathology providers, and your own team all need to reach each other without interruption.
Healthcare software and practice management support
The platforms your clinical and reception teams live in, installed, integrated, updated, and supported by people who know them.
Microsoft 365 and cloud collaboration
Secure email, document storage, and communication that meet the security expectations of a healthcare setting.
Contact us today to receive an audit and consultation concerning your medical IT environment. We will examine whether your systems and applications are reliable, secure, and properly aligned with your practice.
Prescribe Practice Management
Prescribe Practice Management is a medical practice management company providing virtual support to specialists in private practice Australia-wide.
Envisage always provides a level of service to our clients that aligns with our own values and expectations and I feel confident in recommending them.
Our medical IT support frequently asked questions
Our team offers a host of different IT support services to medical practices across managed services, cybersecurity, data analytics, vCIO, and cloud computing.
Each of our services is tailored to the medical sector and helps to establish your medical practice as a trusted and reliable organisation.
Patients want to know their personal and private data is protected through compliant privacy measures. Our fully compliant, purpose-built software and experienced IT management solutions offer next-level benefits for medical practices.
Yes, our team is highly experienced in supporting the medical sector with its highly specific requirements around technology advancements and IT management. We’re able to customise solutions to help your medical practice and healthcare professionals meet your compliance requirements and create streamlined solutions for how you manage your practice and electronic medical records.
We understand the importance of ensuring the confidentiality and security of patient information. We help you achieve this by implementing various measures and best-practice IT solutions that protect patient data from unauthorised access, theft, and all sorts of cyber threats.
Our team is experienced in supporting the healthcare industry to meet its relevant regulations and guidelines through customised IT solutions. With industry-leading security technologies, such as encryption, firewalls, and intrusion detection systems, we’re able to help you secure patient data.
As well as that, we regularly conduct vulnerability assessments and penetration testing to identify and address any potential gaps within your IT security.
You’ll have one single point of contact when you partner with Envisage IT. It’s how we offer you quick, efficient responses to your IT requirements and issues.
We know that, especially in the healthcare industry, when you have a technical issue, you need it rectified ASAP. Your dedicated point of contact will be able to get your problem resolved within four business hours.
Having reliable and secure IT systems in your medical facility is so important. Partnering with the IT experts at Envisage IT can help you create smarter and more secure IT systems and platforms for your medical practice. It’s so important that you and your team understand how these systems work, though. Your team should have the ability to troubleshoot your online practice management software and medical technology, should you face any issues.
Our team can train yours on the basics to help you navigate these different software solutions, helping you become less reliant on us. If you do have a tricky situation come up, though, we’ll always be here to help you get unstuck.
Yes, we sure can. It’s how we keep your medical technology and practice management software in good condition and working effectively.
We take a proactive approach to keeping your technology in good shape through intelligent IT processes and keeping your software up to date.
We’re able to handle either on-site or cloud-based solutions for your medical practice, with in-person or remote IT support available.
If you’re setting up new IT systems or technology, we would always recommend you opt for cloud-based solutions. These allow us to support you remotely and sooner, and offer a range of benefits over physical infrastructure.
Cloud computing offers greater scalability and flexibility, improved cost savings, and much more advanced security. These are excellent perks for your data protection and general cybersecurity.
Your team will benefit, too, with improved collaboration and increased productivity.
So, there are some awesome, long-term benefits of cloud computing that make us recommend it time and time again.
There are some amazing short-term benefits, too, though. You can get started almost immediately, without the need for infrastructure to be installed on-site, and transferring your team over to a cloud computing system is simple.
Didn’t find the answer you were looking for? Get in touch with our friendly team.
We make switching Easy!
Changing IT companies or systems can be a hassle. We’ll support you through the process, liaising with your existing IT partner and helping you source everything we need to hit the ground running.
